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Friday, November 06, 2015

Proper use of Social Media for Car Salesmen

As time goes on, more and more car salesmen are utilizing social media to generate extra leads which they ordinarily wouldn't get from the dealer's marketing efforts. When used properly, it can be tremendously effective. We sometimes have salespeople sign up for personal websites who naturally want it connected with their social media profiles. After viewing a forum post on DealerRefresh recently, I decided that one aspect of social media use by sales reps is important enough to mention here: using a personal page vs. a professional page.

There are actually many advantages of using a professional "fan page", but one of the biggest reasons I've seen is that most reps probably shouldn't mix their personal lives with business when it comes to what they publicly display. As an extreme example, we've actually had a salesperson sign up for services with us and link his salesman website to his personal Facebook page. The first time I visited his page to ensure his link was set up properly, I was surprised to see photos of strippers and other scantily-clad women. I may appreciate a woman's body, but if I'm shopping for a car and am considering one particular sales rep, that would be a turn-off, and I'd say more so for any female car shoppers that may visit his page. Perhaps this cartoon sums it up better:

Rule of thumb: if you're using social media to generate more leads, use it as if you expect your grandmother to follow your page. Keep the unfiltered version of yourself for close friends to avoid alienating people that want to give you thousands of dollars for a new car.

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